FAQs

WHAT IF ANY ITEM IS OUT OF STOCK?

We strive to maintain availability of all products listed on our online shop. However, due to the success of a particular item, it is possible that an item can be temporarily out of stock. Should this occur, we will endeavour to temporarily remove that item from the online store until such time as it is back in stock. Should you order an item that is not in stock, someone will contact you and this will be resolved. Our aim is always to keep the online shop current so as to avoid any potential disappointment.

HOW LONG DOES DELIVERY TAKE?

Delivery times vary depending on your location within South Africa. Standard delivery typically takes 2-5 working days for major centres and up to 7-10 working days for remote areas. Custom manufactured products may require additional production time, which will be communicated at the time of ordering.

DO YOU OFFER INSTALLATION SERVICES? Yes, we provide professional installation services for larger orders and complex mounting requirements. Our experienced technicians ensure your whiteboards and display solutions are properly installed for optimal performance. Installation costs vary based on location and complexity - please contact us for a quote.

CAN I REQUEST A CUSTOM SIZE OR DESIGN? Absolutely. As South Africa's leading whiteboard manufacturer since 1996, we specialise in custom solutions. Whether you need non-standard dimensions, specific colours, or branded designs, our factory can accommodate most requirements. Contact us with your specifications for a personalised quote.

DO YOU OFFER BULK OR CORPORATE DISCOUNTS? Yes, we provide competitive pricing for bulk orders and corporate customers. Educational institutions, government departments, and businesses placing large orders are eligible for special rates. Please contact our sales team with your requirements for a customised quote.

WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit cards, debit cards and EFT payments with proof of payment. Corporate customers can apply for 30-day account terms subject to credit approval. All online transactions are processed through secure, industry-standard payment gateways.

CAN I COLLECT MY ORDER FROM YOUR FACTORY? Yes, collection is available from our Wynberg, Johannesburg factory. Our collection hours are Monday to Thursday, 7:30am to 4:00pm, and Friday 7:30am to 3:00pm. Please bring your order confirmation and ID when collecting. We recommend calling ahead to ensure your order is ready.

WHAT IF MY PRODUCT ARRIVES DAMAGED? We take great care in packaging all products, but transport damage can occasionally occur. If your item arrives damaged, please photograph the damage and contact us within 48 hours. We will arrange immediate replacement or collection and refund at no cost to you.

DO YOU SUPPLY TO SCHOOLS AND EDUCATIONAL INSTITUTIONS? Yes, we're a preferred supplier to many schools, universities, and training centres across South Africa. We understand the unique requirements of educational environments and offer specialised products and competitive educational pricing. Contact our education specialist for tailored solutions.

HOW DO I CARE FOR AND CLEAN MY WHITEBOARD? Regular cleaning with appropriate whiteboard cleaners will maintain optimal performance. Avoid abrasive cleaners or rough materials that can damage the surface. We recommend using only whiteboard markers designed for your specific board type.

CAN I TRACK MY ORDER? Yes, once your order is dispatched, you will receive tracking information via email or SMS. You can monitor your delivery progress using the provided tracking reference. For urgent orders, please contact us directly for real-time updates.

WHAT IF I'M NOT SATISFIED WITH MY PURCHASE? Customer satisfaction is our priority. If you're not completely satisfied with your purchase, contact us within 14 days for a resolution. Returns of unused products in original packaging are accepted, though custom-made items are generally non-returnable unless faulty.

WILL I BE ABLE TO ORDER ONLINE IF I DON'T LIVE IN SOUTH AFRICA?

Unfortunately we only offer delivery within South Africa and Southern Africa but you will be able to order and collect products from our factory in Wynburg Johannesburg.

IS THE WEBSITE SAFE FOR ONLINE TRANSACTIONS?

Definitely.  We use industry trusted third party payment processors and do not store your credit card details.

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